Whether you're new to your health plan or have been a member for years, from time to time, it's natural that questions may pop up. We've gathered common health plan and coverage questions below to help you get started with finding the answers you may be looking for.
If you're looking for answers about your specific health plan benefits and coverage, the first step is to sign in to your account. There, you can find details that are specific to you and your health plan.
When you sign in to your health plan account, you’ll find ways to view your personalized information and manage the details of your plan. Here are a few things you can do when you set up your account 1 and use your member site:
If you get your health plan through work, you may have a change in your group number at times. However, you will not need to re-register with your new group number or create a new username or password.
If you’re a member, you can download the UnitedHealthcare app using your mobile device to access your health plan details, get digital ID cards, find network providers and more.
Yes. You can call the number on your member ID card. It can help to write the number down or save it to your phone so you have it handy if you lose your card.
Yes. If you get your health plan through work, you can sign in to myuhc.com and look for the "Active date.” That is the day your coverage started.
Sign in to your member account to view your member ID card online.
Members may also download the UnitedHealthcare app to view and show their member ID card on their mobile device.
If you have lost your member ID card, contact us . If your card is damaged, or if you find a mistake on your member ID card, call the number on your card to request a new card.
While you’re watching the mail for your member ID card to arrive, there are a few things you can do while you’re waiting for your coverage to start, including looking for network providers and learning how to register for a health plan account.
When you have your member ID card, you can get started by reviewing the new member checklist. You'll get information on how to register for a health plan account, find a doctor, learn about your benefits and more.
With almost every plan, you may pay less for health care when you choose providers in your network.
Virtual visits (or telehealth) are a way to connect with a health care provider from home or at work. With virtual visits, you use digital technologies, like your smartphone, tablet or computer, to talk with a provider. You may get treatment options and may even get prescriptions for medications, if needed.
We offer members options for telehealth visits with local providers or by using UnitedHealthcare preferred national providers. Sign in to your member account to learn about telehealth options available with your benefits.
Checking your benefits may help you avoid cost surprises, so it’s good to review what’s covered and what’s not before you make an appointment.
If your member ID card states "Referrals Required," you'll need an electronic referral from your primary care provider (PCP) before seeking services from another network provider. A referral is when a PCP authorizes a covered person to see a specialist for diagnosis or treatment of a medical condition. Most often, that means you have to contact your PCP before seeing a specialist.
Not all health plans require a referral, but if your plan does, ask your PCP or clinic for an electronic referral before you visit a specialist. Without this referral, you may pay more or your care may not be covered.
If you don’t know if you need a referral, sign in to your member account to review your benefits or call the number on your member ID card to learn more.
Prior authorization means getting approval before you can get access to medication or services. With prior authorization, your health plan agrees to help pay for the service (this is subject to any cost-sharing or other limitations) — and it’s important to know that ahead of time. Review our list of common terms to get more help with understanding health insurance terms.
Call the phone number on your member ID card or sign in to your member account and review your benefits to learn if prior authorization is needed.
Yes — you can enjoy less paper and less clutter. Sign up to get your required communications online instead. Just sign in to your health plan member account to get started.
