Contact Us

The Florida Insurance Guaranty Association email account nclaim@agfgroup.org is an email step that absorbs attached native documents, such as a PDF, Word, and Excel. Linked documents pose security risks and are not processed. You can mail documents to P. O. Box 14249, Tallahassee, FL 32317 or fax them to 850-523-1888.

To report a New claim or Reopen an existing claim previously handled by an insolvent company, you will need to provide the following information based on type of claim request:

• Policyholder’s name
• Claimant’s name (if not the policyholder)
• Policy number
• Claim number (Reopen only)
• Date of Loss
• Brief description of the loss
• Requestor’s best contact information (email & phone)
• If other than policyholder reporting, please attach a letter of representation or the assignment of benefits contract
• For loss assessment claims, please attach the Board Assessment Letter along with the breakdown of the assessment charges being billed to the policyholder
• For auto claims, please attach the police, incident or exchange report

Unearned Premium Address and Name Change Requests
There are many reasons why you may need to change a name and/or address on a check. Please review all the instructions carefully that are outlined below and that are included on the appropriate form(s). This includes instructions for completing the form(s) and instructions outlining what supporting documentation is required based on the reason for your change request. All completed forms and supporting documentation should be submitted to FIGA in one of the following ways:

Electronic Submission (preferable):
Submit your completed form(s) & supporting documentation via Email using the instructions below:

• • Enter the following Email in the “To” field: checkprocessing@agfgroup.org
  • Enter the following in the “Subject” field: Name/Address Change Request
  • Attach your documents

  Paper Submission:
  Include your completed form(s) and supporting documentation and mail to:

  • • Florida Insurance Guaranty Association
      P. O. Box 14249 | Tallahassee, Florida 32317

    FIGA reserves the right to validate any name and/or address change request received and may request additional information from you.

    If you are requesting an address change only, please click here:
    FIGA Address Change Only Request Form

    Overnight Mail/PIP Demands
    1400 Village Square Blvd.
    Suite 3-008
    Tallahassee, FL 32312

    Administration & Accounting
    P. O. Box 14249
    Tallahassee, Florida 32317
    Phone: (850) 386-9200
    Fax: (850) 523-1887

    Registered Agent

    “The registered agent for service of process on FIGA is:
    Timothy J. Meenan
    Meenan, P.A.
    300 S. Duval Street, Suite 410
    Tallahassee, Florida 32301

    Please note that Mr. Meenan is the registered agent for FIGA only. He is not the registered agent for any insolvent insurance carrier. For any questions about legal action against an insolvent insurance carrier, please read Section 631.041(1), Florida Statutes and the Liquidation order for your insurance carrier posted on the Department of Financial Services, Receiver’s website for further information on the procedures to follow regarding such action.”
    (FIGA is managed by American Guaranty Fund Group, Inc.)

    American Guaranty Fund Group, Inc. (AGFG)
    P. O. Box 15159
    Tallahassee, Florida 32317
    Phone: (850) 386-9200
    Fax: (850) 523-1887